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Tên Vị Trí Jobs: Customer Service KPI Analyst:
Mã số:
KV059177
Ngành Nghề:
Vận chuyển/Kho bãi
Địa Điểm:
Hồ Chí Minh
Hình Thức:
Tạm Thời/Hợp Đồng/Dự Án
Lương:
Thỏa thuận
Loại Hình:
Toàn thời gian
Cấp Bậc:
Nhân Viên
Bằng Cấp:
Đại Học
Độ tuổi:
23 - 30
Phụ Cấp:
N/A
Giới Tính:
Nam / Nữ
Hạn Chót Nộp Hồ Sơ:
30/07/2008
Giới Thiệu Công Ty
- Unilever was formed in 1930 through the merger of the operations of the Dutch margarine company, Margarine Unite, and the British soap maker, Lever Brothers. Unilever is one of the largest fast-moving consumer products companies in the world. Unilever manufactures mainly detergents, home & personal care products and foods including some of the world’s top brands such as Omo, Lux, Lifebuoy, Dove, Close-up, Sunsilk, Clear, Pond’s, Vim, Lipton, Knorr ….
- Unilever started its business in Vietnam since 1995 with the investment US$120 million for its three businesses: Lever Vietnam JV Co. Ltd, Elida P/S and Unilever Bestfoods.
- Unilever is an expanding multi-local, multinational business operation on a global scale. We are committed to raising the quality of life for people everywhere, through the provision of branded products and services. We believe that people are at the heart of all that is done in our business. Therefore, we consider the development of our human resource to be of great importance.
Mô Tả Công Việc:
Newly-established in Supply Chain function, the Customer Service Department plays critical role to create business value through delivering excellent customer services to our customers/distributors and increase customer satisfaction. A vacancy, Customer Service KPI Analyst, has been opened for interested person to join the Team contributing to deliver the target.
We are inviting applicants who are interested in this field and eager to learn and growth in Supply Chain function.
*** Work Location: Head Office (156 Nguyen Luong Bang, Tan Phu, District 7)
*** Type of contract: 6 - 7 month contract
*** Key Responsibilities:
As a Customer Service KPI (Key Performance Indicator) Analyst, you are expected to provide reports and analysis regarding to CCFOT (Customer Case Fill on Time) and RCA (Root Cause Analysis - daily/weekly/monthly reports), details as below:
- Manage CCFOT system/process as key contact person
- Deal with related functions to find out root causes of CCFOT losses as well as to get acknowledge of loss impacts/actions
- Prepare and circulate weekly/monthly CCFOT analysis report to whole company
- Prepare a set of required reports related to CCFOT/RCA to specific functions
Kỹ Năng:
*** Skills and Experience Required
- University graduated
- At least 1 years of experience in handling key accounts or in Supply Chain field in FMCG company
- High Professional in Excel Skill (strong requirement)
- Strong analysis skill, English skill
- Hard working, high responsibility, strong support
*** Opportunities for Development
An opportunity to work in a fast-paced environment and gain experience in a leading consumer goods producer with competitive package.
Xem Tất Cả QC Tuyển Dụng của Unilever Vietnam